Terms & Conditions

Last updated: 13/11/2025

1. Introduction

Welcome to Costello & Son Cleaning Services. By using our website (https://www.costelloandson.co.uk), submitting an enquiry, or booking our services, you agree to these Terms & Conditions. Please read them carefully before using our site or engaging our services.

2. About Us

We are Costello & Son Cleaning Services, providing exterior cleaning solutions across Greater Manchester and surrounding areas. You can contact us at info@costelloandson.co.uk.

3. Services

We offer a range of exterior cleaning services, including: - Window cleaning - Gutter cleaning - uPVC cleaning - Pressure washing - Soft wash render cleaning - Roof cleaning All work is carried out professionally using suitable equipment, products, and methods.

4. Quotes and Pricing - All quotes are free and without obligation. - Quotes are based on the information provided. If the scope of work differs when we arrive, pricing may be adjusted with your prior agreement. - Prices include labour, equipment, and materials unless stated otherwise.

5. Cancellations and Rescheduling - You may cancel or reschedule by contacting us at least 24 hours in advance. - We reserve the right to charge a reasonable fee if cancellation occurs on arrival or after significant travel/setup time. - In cases such as unsafe weather conditions, we may need to reschedule. We will notify you as soon as possible.

6. Access and Safety - Customers must ensure we have safe, reasonable access to all areas requiring cleaning. - We may refuse or stop work if conditions are unsafe (e.g. unstable structures, hazardous environments, aggressive pets).

7. Payments - Payment terms will be confirmed at the time of booking. - We accept cash, bank transfer, or other agreed methods. - Invoices are payable upon completion unless otherwise agreed.

8. Liability We take great care when performing our services. However, we cannot be held responsible for: - Pre-existing damage or defects - Damage caused by materials or surfaces already in poor condition - Issues arising from factors beyond our control (e.g. defective seals, severe weather) Our liability is limited to the cost of the service provided.

9. Guarantees We strive for complete customer satisfaction. If you are unhappy with any part of our work, please contact us within 48 hours, and we will do our best to resolve the issue promptly.

10. Personal Data and Privacy We respect your privacy. Any personal information you provide is handled in accordance with our Privacy Policy.

11. Changes to These Terms We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated “Last updated” date.